open and creativenotice effective 6/1/2020

Custom tattoo Covenant and Refund Policy explained

Due to COVID restrictions and the time-consuming nature of the custom-order design process of each project we are not offering refunds on any custom tattoos, merchandise, or deposits forfeited due to appointments rescheduled or cancelled with less than 72 hours unless medically necessary. Due to the "personalized-for-you" nature of a custom order we are unable to resell this to someone else as it was made especially for you by your request. 

Please take note of this before buying a package deal.  By purchasing a pre-paid bundle you acknowledge that this is non-refundable and made to be used for the sole purpose of paying for the time the artist has poured into your project. Our no-refunds on custom artwork applies to the art you asked for being made in our brains and then on digital media and paper.  The tattoo itself is the receipt showing the result of the countless hours that went into our education and the practice creation itself. 

We would never force anyone to get tattooed, just like we would never ask any artist to work for free. Communication is key! if you have questions, please ask.  If your purchase is made we assume that the client read and agreed to this as it is posted on the kiosk page as well as spent a satisfactory amount of time reviewing previous work and has a reasonable expectation that contractor’s services will be satisfactory. If you're at all unclear about any of this, please ask before your purchase is made.  Thank you!

 We are a busy, happy, and productive shop.  Keeping our focus on staying safe, positive and in  mindset are our highest priorities. We start working the moment you’ve made your investment, so it is imperative to share all information and references as soon as possible, preferably by e-mail, zoom or in-person consultation. At Stellar Door Tattoo, our time and experience are valuable. We will not give any previews of custom designs to review until your appointment unless you schedule an in-person art check. We do not send pictures or drawings so that we can stand with you in the mirror and immediately answer any questions you may have in-person . If there are any minor changes needed, like size, placement, color choices etc. we can typically adjust on appointment day.  Any major/excessive revisions required, or big changes to your concept, idea, or image overall, your deposit may be absorbed by the artist for their time spent drawing and revising images and scheduling the time you asked for and a new $100 deposit will be required. 

We excitedly continue working on your design to keep momentum and will not tolerate unhealthy or abusive behavior towards any artist.  If you are found to be abusive or interact in an unhealthy way, we reserve the right to refuse service without refunding anything.  To keep our energy safe, we insist on having fair, and reasonable, mutually-healthy boundaries. If you have any questions about this please ask for clarification via [email protected] 

EXAMPLE 1: Harassing your artist to send pics or drawings instead of scheduling an art check will not be tolerated. If you need to see your art before tattoo day, please schedule an art check.  Requests to preview art are only granted by a planned, in-person visit.  Repeated provocation of artists asking to preview art without simply scheduling an art check will result in dismissal ands loss of your non-refundable deposit.

EXAMPLE 2: Purchasing a package, then using your artist as an emotional and artistic labor source during the process, only to cancel with less than 72 hours and request a refund: be prepared to lose your deposit or forfeit your entire package deal. Though we are happy to listen during the time we share we are not professional counselors.  Our efforts are made with the intention of the project completion in the form of the tattoo you custom-ordered. 

DEPOSIT FORFEIT:if you are cancelling or rescheduling with less than 72 hrs notice, $100 deposit is forfeited or deducted from your package credit for each occurrence  . 

If you reschedule with at least 72 hours before your appointment via the reschedule link in your confirmation e mail , you will automatically be offered the next availability.  

Here at Stellar Door Tattoo, we pride ourselves not only in providing the best possible experience during your procedure, but equally value the long-lasting effects of well-done finished product. Some things can create an imbalance in the process like pre-existing skin damage. We diligently try to identify any damage to the skin 48 hours prior to entering the tattoo station for every appointment. We ask you for the same consideration and report any assessed damage to the artist 72 hours prior to your appointment to reschedule. 

Damages include but are not limited to:

• SUN DAMAGE: sun/tanning bed exposure, sunburn, scratches, rashes, open wounds, bites, infections, blisters, and scabbing.  Avoid sun/tanning bed exposure for 30 days BEFORE and AFTER your appointment. If you arrive to your appointment with a dry, damaged tan or sunburn, you will need to reschedule and you will forfeit your deposit. As your skin begins to heal from the burn, the pigment from your tattoo will go along with it.
• INTOXICATION: Do not consume alcohol, caffeine, or blood thinners (Niacin, aspirin, fish oil, ibuprofen etc.) 48 hours BEFORE the procedure to give healing a head start and avoid excess bleeding among other issues. If you arrive to your appointment drunk, dehydrated, intoxicated, hungover, over-caffeinated and unable to be still, your appointment is canceled and you may forfeit your $100 deposit, requiring a new $100 deposit.

Shop hours 

 Thursday-Saturday (11am-4pm). 

If you have any questions about Stellar Door Tattooing & Other Magic’s policies, 

or your future designs please contact:

Nickhole Arcade 

[email protected] 

THANK YOU